CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help! Call us at (507) 216-7866 or send us an email at whisperingwoodsgoods@gmail.com

SHIPPING

FAQ

Shipping

Typically orders are shipped within 72 hours. You will be notified once your order has been shipped.

Local Pickup

Whispering Woods Goods Products such as - Fine Art Prints, Cards, Calendar

If you would like to do free local pick up please contact us before you order and we can send you a promo code to use when you check out and you can come pick up your order on our front porch. We are located in Rochester, Minnesota and will provide you the address once we receive your order.

Whispering Woods Goods Products such as - Mugs, T-shirts, Ornaments, Candles, Gallery Canvas, etc.

Local pickup does not apply to any products that are in the this category. These products for sale on our web site are produced by a 3rd party supplier and they ship them directly from their facility so we can't eliminate any shipping charges on those items.

If you wish to purchase items from both Product Lines please place separate orders.

International delivery

We only ship within the USA and related provinces/territories and all APO/FPO addresses. We do not ship internationally at this time.

Returns policy

Whispering Woods Goods would like you to be 100% happy with your purchase from us.

If we have made an error, please email us within 7 days of delivery for and we will work with you to make it right.

In case of damage to a product during shipment, please email us within 3 days of delivery. Include a description of the damages, and include pictures if possible. Once we receive your email we will work to make things right.

About your art

Reprints are as close to the artist's originals as possible. Any "imperfections" were picked up from the original as we do not edit them out. We hope you love your new artwork, beauty marks and all.

Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Whispering Woods Goods does not sell or share your information that is collected.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.